ServiceNow Acquires DxContinuum

Press Release Published by: ServiceNow
Source URL: http://www.servicenow.com/company/media/press-room/servicenow-acquires-dxcontinuum.html

ServiceNow (NYSE: NOW), the enterprise cloud company, today announced it has agreed to acquire DxContinuum in an all‑cash transaction expected to close this month. The pioneer in intelligent automation, ServiceNow can further increase productivity for its customers by applying machine‑learning capabilities and data models developed by DxContinuum. As more Internet of Things devices make service requests, it is increasingly important that those requests be categorized, routed and responded to. Hundreds of thousands of machine and manual work requests can now be effectively and automatically categorized and routed for each ServiceNow customer, bringing the “intelligent automation” of today’s manual processes one step closer.

While artificial intelligence and automation are rapidly changing the consumer world from self‑driving cars to smarter homes, the workplace still relies on manual processes. Every day employees deal with IT incidents, HR cases, customer requests, and security alerts with back‑and‑forth emails, calls and spreadsheets. McKinsey researchers calculated that 49 percent of time spent on work activities could be automated, driving greater productivity gains.

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ServiceNow is acquiring DxContinuum, a Silicon Valley‑based, machine‑learning company, to embed its technology in the ServiceNow® platform and across its products. DxContinuum’s predictive models will add greater efficiency in categorizing incoming requests from people and machines automatically.

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