Product documentation forms an important part of any product development life cycle. The right documentation helps in eliminating back-and-forth communication between users and product owners seeking answers to the customers’ queries. This saves both the time and cost of the product owners, adds value to the product delivery, and helps enhance customer experience and brand recall.
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Product Documentation
Calsoft’s expert technical writers assist product companies in communicating their product’s functionality with clarity, quality, and accuracy – through user-friendly collateral comprising operations manuals, procedures, guides, standards, and more. Our writers collaborate closely with the customer’s engineering teams to help them optimize their technical documents for use across the organization and for their end users. We adhere to industry standard tools, techniques, and processes including authoring tools, and quality control & version control processes.
Backup & Recovery Software
Calsoft developed a snapshot-based backup & recovery software. The documentation team prepared a set of around 35 documents from scratch for multiple releases.
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Integrated Infrastructure Solution
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Single Source Authoring
Our proficiency in authoring tools like DITA XML and our mature content planning processes help us provide content that adheres to the dictum “write once, publish everywhere”. This essentially means, your content creation should serve two goals – ability to publish in several formats such as PDF, Mobile, HTML, and so on, and use the same content as building blocks to generate documentation for related products. What this eventually translates into is efficient content production and management, which is what we help our customers with.
Content Architecture
A well-designed content architecture is like a blueprint on which your customer experience strategies are built. It has a great impact on the way your content is managed and more importantly, the way your end customers interact with your products. Our content experts support customers with regular content audits, content planning, taxonomy, and UX design.