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Calsoft is engaged with the client to provide escalation support(L2) for a enterprise class backup and recovery product. Calsoft team is responsible for following tasks:

  • To handle customer escalations for backup and recovery product across platforms, major Virtualization ecosystems (VMware ESX and Microsoft Hyper-V), Networking and Security configurations (LDAP Integration, SSL etc.) and Application backups – Enterprise apps like MS Apps, Oracle

Benefits:

  • Triaging and debugging customer problems with effective customer communication and reducing the escalation backlog

 

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