Calsoft was engaged with a Fortune listed client for developing ServiceNow plug-in for their platform which adds ITSM capabilities. The engagement underpinned:
- Monitoring of inventories
- Fault alerts
- Creating and assigning incidents to a specific group.
- ITSM capabilities.
- Complete control to end-user to define criteria for Incident creation.
- Incident summary and analysis with reporting Dashboard.
- A mapping between Incident and Inventory helps impact the analysis of the fault.
- The auto incident resolution mechanism reduces the end-user workload.