Calsoft was engaged with a Fortune listed client for developing ServiceNow plug-in for their platform which adds ITSM capabilities. The engagement underpinned:
- Monitoring of inventories
- Fault alerts
- Creating and assigning incidents to specific group.
- ITSM capabilities.
- Complete control to end user to define criteria for Incident creation.
- Incident summary and analysis with reporting Dashboard.
- Mapping between Incident and Inventory helps impact analysis of the fault.
- Auto incident resolution mechanism reduces end user workload.