ServiceNow SS / Success Stories

ServiceNow Plugin Development for ITSM Capabilities

Calsoft was engaged with a Fortune listed client for developing ServiceNow plug-in for their platform which adds ITSM capabilities. The engagement underpinned:

  • Monitoring of inventories
  • Fault alerts
  • Creating and assigning incidents to specific group.

Benefits

  • ITSM capabilities.
  • Complete control to end user to define criteria for Incident creation.
  • Incident summary and analysis with reporting Dashboard.
  • Mapping between Incident and Inventory helps impact analysis of the fault.
  • Auto incident resolution mechanism reduces end user workload.
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