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A requirement was to develop ServiceNow plugin for a company providing ITOM support. Data are fetched from vendor Cloud database through REST API and storing them in the ServiceNow Cloud platform in the CMDB_CI table. From fetched and stored data, CI Relationships are created among them.

Benefits:

  • Agent-less automated service mapping
  • Hardware and Software life-cycle data
  • Connectivity, Heuristics based service and dependency mapping
  • Keep your CMDB up-to-date
  • Credentials stay on premises

 

 

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