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ServiceNow is a cloud based ITSM tool used to manage and support IT services and automate the business processes. Now a days ServiceNow not only act as an ITSM tool but can be automated and customized as per the requirements. One can build many different types of applications within ServiceNow just like Incident, Change, Problem, Release, Request Management and so on.
Key points covered in this podcast are:
Manish Patil, Principal Development Engineer