Calsoft engaged with an IT company for an ITSM Support project that includes ServiceNow Upgrade, L2 & L3 level support for bug fixing and Change Management, SLA Configurations and automating some ServiceNow Request.
Benefits
Upgrade to latest platform version helped customer to be in sync with latest feature.
Automation of catalog items helped to reduce time and cost required for support and other admin activities.
Improved performance with limited resources.