The Customer – Our customer is a pioneering leader in developing highly scalable, high performance, and agile storage networks and storage solutions that eliminate scalability bottlenecks in capacity and performance.
The Solutions – Our customer’s end customer used to send them request for porting of kernel module to new combination of platform(s) (Linux, Distro and Architecture) and kernel on their products. To start with, our customer used to send these requests to us for technical assistance. However, looking at the continuous, effective and efficient support with extremely high technical expertise, our customer asked us to support their end customers directly.
We have also added build support to new platform and reviewed code changes. Handling of new custom-portrequests are a pretty straightforward process. We look at all new incoming custom-port requests and accept them to the NewPortsWorkQueue, if they are complete and acceptable. There are some exceptions that need communication with the customer for more information. We propose to provide a written process that CalSoft’s Custom Port Team can follow to handle most new custom-port requests. They would notify us of any exceptions and we will handle them directly, if need be.
Technology Used –
|Project Tools||Perforce, Cons, Bugzilla, Testzilla|
The Benefits –
1. Competitive advantage: Our customer stay ahead of competitors
2. Increased Project Flexibility
3.Significant improvement in customer’s revenue
4.We enabled our customer to reach out to a larger audience