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ServiceNow is a cloud based ITSM tool used to manage and support IT services and automate the business processes. Now a days ServiceNow not only act as an ITSM tool but can be automated and customized as per the requirements. One can build many different types of applications within ServiceNow just like Incident, Change, Problem, Release, Request Management and so on.

Key points covered in this podcast are:

  • ServiceNow Introduction
  • Typical use cases of ServiceNow Integration
  • Challenges involved in integrating ServiceNow, and how to over-come it
  • How does it benefit the users
  • How ServiceNow is different from other ITSM tools available in the market

About Speaker

Manish Patil, Principal Development Engineer

Experienced principal development engineer with a demonstrated history of working in the information technology and services industry. Skilled in Java, C, HTML, Jelly, and JavaScript. Strong information technology professional with a Master of Engineering (M.Eng.) from University of Mumbai.

 

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