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ServiceNow is cloud based tool that provides service management software as a service. It specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM). It helps to consolidate your on premises IT tools to a modern, easy to use service management solution in the cloud. No infrastructure required. Take control of Data Center Infrastructure - Uniting the Governance of a Single System of Record with Powerful Configuration Automation Tool. IT Operation Management - Proactively identify issues on a service health dashboard, pinpoint disruptions with service maps, and automatically orchestrate remediation.

Calsoft’s ServiceNow Expertise

Customized ServiceNow plugins

Plugins extend the existing functionality of the ServiceNow platform and allow you to develop custom applications to meet your business needs. ServiceNow provides plugins that integrate ServiceNow with 3rd party applications / tools. These plugins developed using java scripts & jelly from ServiceNow to integrate with customer application / tools to fetch data center objects using REST or SOAP API’s and mapping them to ServiceNow CMDB.  ServiceNow plugin provides various functionalities like volume management, snapshot management, VM provisioning, VM actions and more. Plugins provide extended functionality by adding approval management workflows, incident management and notification.

Benefits

  • Ensure product interoperability for smooth operations and an excellent customer experience
  • Seamless synchronization of information across on-premise and cloud-based apps and data sources

Asset Discovery & Inventory MGMT

ServiceNow plugin to Data Center Asset Discovery & Inventory Management to monitor health and create request on discovered assets. Mapping of discovered inventory to CMDB. Provide support for day 2 operations like VM on / off, reconcile resources, backup and recovery on discovered inventory. Supporting CRUD operations on inventory resources. Monitoring health of inventory and raising automatic incident with email notification.

Benefits

  • One stop solution for all your data center needs.
  • Seamless health monitoring of your data center inventory

ServiceNow Certification

The ServiceNow platform allows you to develop custom plugins to meet your business needs. Calsoft’ deep understanding of the ServiceNow ecosystem equips enterprises with certified plugin solutions. We help ISVs & systems integrators in getting ServiceNow certification for plugins developed. ServiceNow plugin certification assures customers that third party products are compatible with ServiceNow products.

Benefits

  • ServiceNow certification ensures that third party products have passed a rigorous set of interoperability, security, and performance test criteria and are compatible with ServiceNow products.
  • ServiceNow certification enables enterprises to publish their plugin on ServiceNow store
ServiceNow Integration
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